Refund and Returns Policy

Refund and Returns Policy

PRIMAE CLINIC LLC
Effective Date: [Insert Date]

At PRIMAE CLINIC LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with our straightforward refund and returns process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase, such as the order confirmation or receipt, is required.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Items marked as “Final Sale.”
  • Gift cards or promotional items.
  • Products damaged due to misuse or negligence.

3. Refund Process

Once we receive and inspect your return, we will:

  1. Notify you via email about the approval or rejection of your refund.
  2. If approved, process your refund to the original payment method.
    • Refunds typically take 5-10 business days to appear, depending on your payment provider.

4. Exchanges

If you need to exchange an item for a different model or to replace a defective product:

  • Contact us at Sport@primaesport.shop or call 845-509-4040 to initiate the exchange process.
  • Exchanges are subject to product availability.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • For defective or incorrect items, we will provide a prepaid return shipping label.
  • Ensure the item is securely packaged to avoid damage during transit.

6. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

  1. Contact us at Sport@primaesport.shop or call 845-509-4040 with your order details and reason for return.
  2. Once approved, send the item to:
    PRIMAE CLINIC LLC
    1231 Perrysburg Rd,
    Fostoria, OH 44830

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 7 days of receiving your order.
  • Provide photos of the damage or defect and your order number.
  • We will arrange a replacement or issue a full refund, including shipping costs.

8. Cancellations

  • Orders can be canceled or modified if the request is made before the order is shipped.
  • Contact us as soon as possible at Sport@primaesport.shop or 845-509-4040 for cancellation requests.

9. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please reach out to us:
PRIMAE CLINIC LLC
Email: Sport@primaesport.shop
Phone: 845-509-4040
Address: 1231 Perrysburg Rd, Fostoria, OH 44830

Thank you for choosing PRIMAE CLINIC LLC. We’re here to ensure your shopping experience is hassle-free and satisfying.

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