Frequently Asked Questions (FAQ)
PRIMAE CLINIC LLC
At PRIMAE CLINIC LLC, we are committed to ensuring a seamless shopping experience. Below are answers to some of the most common questions about our products, policies, and services.
1. What does PRIMAE CLINIC LLC sell?
We specialize in high-quality badminton rackets, catering to players of all skill levels, from beginners to professionals.
2. Where does PRIMAE CLINIC LLC ship?
We ship to all 50 states within the United States, including Alaska and Hawaii. Unfortunately, we do not currently offer international shipping.
3. How can I contact customer support?
You can reach us via:
- Email: Sport@primaesport.shop
- Phone: 845-509-4040
Our team is available to assist with any questions or concerns during regular business hours.
4. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and other secure payment options.
5. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. Use this number to monitor your shipment’s progress online.
6. What is your return policy?
We accept returns for unused, undamaged items in their original packaging within 30 days of purchase. For more details, refer to our Refund and Returns Policy.
7. How do I initiate a return or exchange?
To start a return or exchange:
- Contact us at Sport@primaesport.shop or call 845-509-4040 with your order details and reason for return.
- Once approved, send the item to:
PRIMAE CLINIC LLC
1231 Perrysburg Rd, Fostoria, OH 44830
8. Do you offer free shipping?
We offer free standard shipping on orders over $50. For orders under $50, a flat shipping fee applies.
9. How long does it take to process and ship my order?
Orders are processed within 1-2 business days after payment confirmation. Delivery times vary based on the chosen shipping method:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
10. Can I cancel or change my order after placing it?
Yes, you can cancel or modify your order if the request is made before it has been shipped. Contact us as soon as possible at Sport@primaesport.shop or 845-509-4040.
11. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or with incorrect items, notify us within 7 days of receiving it. Provide photos of the issue and your order number. We’ll arrange a replacement or refund.
12. Do you offer discounts or promotions?
Yes, we occasionally run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
13. Do you sell other badminton-related accessories?
Currently, we focus exclusively on badminton rackets. Stay tuned for potential expansions to our product line in the future.
14. How can I stay updated on new products and offers?
Subscribe to our newsletter or follow us on social media for updates on new arrivals, exclusive offers, and more.
15. Are your badminton rackets suitable for beginners?
Yes, we offer a range of badminton rackets designed for players of all skill levels, including options tailored for beginners.
If you have additional questions, don’t hesitate to reach out to us. Thank you for choosing PRIMAE CLINIC LLC!