Shipping

Transportation Policy

PRIMAE CLINIC LLC
Effective Date: [Insert Date]

At PRIMAE CLINIC LLC, we are committed to ensuring that your shopping experience is seamless, including the shipping and delivery of your orders. This Transportation Policy outlines how we handle the processing, shipping, and delivery of products purchased through our platform.

1. Shipping Locations

We currently ship to all 50 states within the United States, including Alaska and Hawaii. Unfortunately, we do not offer international shipping at this time.

2. Order Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Costs

We offer the following shipping options to suit your needs:

  • Standard Shipping:
    Delivery within 3-7 business days.
    • Cost: Flat rate of $4.99 or free on orders over $50.
  • Expedited Shipping:
    Delivery within 2-3 business days.
    • Cost: $14.99.
  • Overnight Shipping:
    Delivery within 1 business day.
    • Cost: $29.99.

4. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. Use this tracking number to monitor your shipment’s progress online.

5. Delayed or Lost Shipments

While we strive for timely delivery, delays may occasionally occur due to factors beyond our control, such as weather, carrier issues, or holidays.

If your shipment is delayed or appears lost:

6. Shipping Address Accuracy

It is the customer’s responsibility to provide an accurate and complete shipping address.

  • If an incorrect address is provided: Contact us immediately to update it before the order ships.
  • If the order has already shipped: We cannot guarantee address changes, and additional shipping charges may apply.

7. Damaged or Incorrect Shipments

If your order arrives damaged or contains incorrect items:

  • Notify us within 7 days of delivery by emailing Sport@primaesport.shop with photos and your order number.
  • We will arrange for a replacement or refund as quickly as possible.

8. Cancellations and Changes

Orders can be canceled or modified if the request is made before the order is shipped.

9. Special Shipping Requests

If you have special shipping requests, such as specific delivery dates or gift packaging, please contact us before placing your order. We will do our best to accommodate your needs.

10. Returns and Refunds

For information on returning items and receiving refunds, please refer to our Refund and Returns Policy.

11. Contact Information

If you have questions or concerns regarding our Transportation Policy, please contact us:

PRIMAE CLINIC LLC
Email: Sport@primaesport.shop
Phone: 845-509-4040
Address: 1231 Perrysburg Rd, Fostoria, OH 44830

Thank you for choosing PRIMAE CLINIC LLC. We are committed to delivering high-quality badminton rackets and excellent service every step of the way.

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